Why Magenta Security Adopts a Customer Oriented Ethos

Magenta Security was established to provide high quality, bespoke staffed security services to demanding and discerning customers throughout the UK. As a security supplier to some of the country’s most well known companies, customer care is at the centre of our business strategy. We have highlighted in previous blog entries how we look to nurture long term relationships with our customers to better understand their security needs, go above and beyond the call of duty and offer additional services such that their requirements are met each and every time; and through our intensive account management we can quickly adapt to our clients changing security requirements.

By understanding a client’s needs from the beginning, Magenta can deliver the superior service customers expect.  To demonstrate our commitment to customer care, we offer a money back guarantee and long term fixed prices to clients which has been of particular benefit to those burnt by cowboys during the recession. Whilst no security system is perfect we have total confidence in our operational procedures and client management, allowing us to make such a promise to our clients. It’s another way we demonstrate Magenta’s individual approach to customers and to date, no client has taken us up on the money back guarantee.

Magenta has worked tireless to improve the image of the industry, by setting standards which other companies follow, and this was recognised by our MD, Abbey Petkar’s inclusion in the IFSEC top 40 most influential people in the security and fire industry. Security services should, by their very nature, be customer-oriented and Magenta strives for excellence with customer satisfaction at its heart. But don’t just take our word for it. Our customers are our strongest advocates……

Matthew Robinson of The Royal Parks had this to say about Magenta’s customer service:

“In 2007 Magenta Security Services was awarded The Royal Parks contract, as sole supplier for the provision of security for all the Royal Parks and Cemetery, a contract previously held by the Metropolitan Police. This contract has since been renewed in 2009 and again in 2011.

The main requirement of this contract was to work in partnership with the Royal Park’s management to ensure a good visitor experience to the parks. A close liaison with the Metropolitan Police was also a key factor.

Magenta has always provided us with a first class service and has managed to achieve all of the KPIs set, some of which were very demanding. From day one, Magenta understood our requirements and worked with us to put together a specification that ensured that our health and safety criteria were met.

On occasion Magenta has acted far and beyond their remit in ensuring the health and safety of the visitors to the parks. They are always willing to help us achieve our goals through their ability to use their vast experience and understanding of not only the security industry but of the Royal Park’s own objectives as a whole.’’

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