Company Profiles are a Cornerstone of Customer Service

Our customer orientation and dedication to customer service is well documented but what are the ways businesses can begin to approach it?

There are numerous ways but the key is to bring the customer into the decision making process and integrate them with the service offering. This is the approach Magenta takes through comprehensive documents called ‘Assignment Instructions’.

These are company profiles that include the key features and security requirements of that business. They are put together with the cooperation of the lead security officer and the allocated head office representative from Magenta and the customer to ensure that we understand the business and its needs fully before putting together a bespoke security offering for them.

Other methods used include:

A customer orientation means that the customer is at the heart of your business strategy – exactly where they should be.

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